Return & Refund Policy
ZOMOPLUS strives to provide quality-assured and good-performance products. Sometimes, we know that our products don’t quite meet your expectations, and we sincerely apologize for this. If you experience this, please contact our support staff for help.
Return&Refund of the product also depends on the Warranty of the product. If the return is deemed appropriate by our staff (such as the wrong product received, the unsolvable issue occurred, etc), we'll assist to offer return procedures and addresses. We do not accept a random return without any notice. If you do return the products randomly, we will not offer any refund.
International delivery has been severely impacted by the COVID-19 pandemic. There are significant Government restrictions on overseas parcel volumes since February 2022.
Based on the force majeure and current international logistics conditions, the return or refund requests may be limited or unacceptable in some situations.
1) Don't like the product, "feels unsatisfying" or want to exchange or return
All items may be returned or exchanged within 7 Days of delivery. Please note that to be eligible for returns, the item(s) must be in their original condition when received, including all product documentation, and shipped within 3 days.
ZOMOPLUS owns a return merchandise authorization, so you will only pay for return shipping and Customs fees. We'll arrange the refund after checking the items.
Important Notice: Customized items and shipping fees are not refundable.
2) Order cancellation
It's better to contact us within 12 hours once you place the order. If you want to change or cancel it. Your order could be modified or refunded only before we ship out the item. Once it goes out of our warehouse, we cannot cancel your order.
3) Incorrect contact information or address, refusing import clearance or refusing sign for the parcel.
In this case, the seller shall not be responsible for costs, charges, expenses, and losses incurred by the buyer. All shipment notifications of orders will be informed by emails, please check the order and logistic status in time to avoid any error or delayed delivery.
4) Not receiving the product from a shipping courier.
If all information for delivery is correct, we recommend contacting the courier regarding any issues with the shipment. We will not offer refunds if the delivery has been fulfilled by the courier in accordance with tracking, nor will we resend the order. But our staff can offer the shipping documents or assist you to apply for the claim.
Return/Exchange (if applicable)
Items must be in new condition.
Items must be in the original package with all accessories, a user guide and gifted items.
Items not in these conditions will not be accepted.
Refunds will be processed within 7 days after we receive your package. The refund will be issued to your original payment account. The time it takes for the refund to be reflected on your statement can vary depending on the payment method that was used.
*Please be sure to contact our after-sale team at firstname.lastname@example.org before you submit your return or refund requirements. Otherwise, we are not responsible to take charge of the related cost may cause.